- Apr 1
AI: Outcomes and Governance
- Dhosjan Greenaway-Dalini
- FinanceTechAI Newsletter, Artificial Intelligence, Business Strategy, AI, Leadership
By Dhosjan Greenaway-Dalini
Welcome to the March edition of the Finance Tech AI newsletter. As always, we cut through the noise. With AI tool launches coming thick and fast, UX improvements that are genuinely impressive, and a growing sense that everyone is either ahead of you or that AI is about to take your job, it's easy to lose sight of what actually matters. So this issue is a reset: back to outcomes, back to governance, and back to asking the right questions before reaching for the next shiny thing.
In today’s newsletter:
AI: Outcomes and Governance
In case You Missed It
The Dhosjan Show Podcast
On the Horizon
AI: Outcomes and Governance
It’s been a whirlwind Q1 in AI!
New “ground breaking” models that will take all our jobs. New agent frameworks. Another "game-changing" LLM upgrade that will apparently make your entire tech stack obsolete by Thursday. Your inbox is full of it. Your LinkedIn feed is a highlight reel. And if you've been in any room with a senior leader lately, you'll recognise the vibe: half excitement, half quiet panic.
People feel behind. Jobs feel precarious. Let’s be honest, the UX and functionality improvements are genuinely impressive! A big win in my book is that lots of people are actually starting to use AI tools for more than just search, experimenting to see how it can help them in their work! Finally! I’ve been going on about this for the last couple of years. But now the tools feel really usable and accessible. And yes, everybody is talking about Claude.
AI Outcomes
However, somewhere between the breaking news and the panic-mongering, I fear we may have forgotten some quite critical things in our excitement. Outcomes and governance. Because flashy doesn't mean useful. And busy doesn't mean strategic.
Yes, I can vibe code various tools, but I have no interest in building a Zoom replica and spend endless hours figuring out how to make it scalable, auditable and accurate for a 50-person business. What seems more urgent, is to build or orchestrate internal AI workflows that solve our top of pipeline funnel and lead generation bottlenecks (i.e. the biggest thing affecting growth at present). Outcomes.
So, let’s take a step back.
AI Governance
I was at Tech Show London recently, at the Big Data & AI World stage. Two sessions in particular resonated with me.
Speaker Laetitia Sfez, Research Director at Studio intO. I found her session on Designing for the World (How to Build Equitable AI Experiences in a Global Brand) very thought-provoking. She made me reflect on a key question every AI system builder should sit with: Who are you actually designing for? Referencing the problem of invisible bias and the global disparity in AI, and the fact that a lot of AI tools and systems are built on default thinking (i.e. Western and culturally narrow). So, invisible bias is often baked in at the design stage.
Her Equitable AI Framework highlighted five pillars:
Accessibility
Data Control
Diverse Participation
Transparency
Output Monitoring
I highlight this session as I found it to be such a great reminder that equity (and governance) isn't a bolt-on, it's a design principle. Her parting slide said it all: "You're not just implementing AI. You have the privilege to shape its impact."
Ulf Herbig, CEO of Kreios. His session on Looking Past the Buzzword (Operational AI readiness for the EU AI Act), was highly informative. His central point: too many organisations are debating which AI model is best, when the real risk is the system around the model. i.e. governance, regulation, operations, risk and ethics.
He highlighted that August 2026 is when high-risk AI obligations kick in under the EU AI Act, and that it has extra-territorial scope, so it isn't just an ‘EU’ conversation from a business perspective.
Where do we go from here?
Will we eventually have a UK AI Act looking similar to the EU AI Act? Time will tell. But as a starter for ten, I agree it’s worth starting by doing an AI use case audit, as the simple fact is that you cannot govern what you cannot see.
I reference these sessions to highlight the importance of Outcomes and Governance in AI, and share three (3) questions for you to ponder on.
What outcome am I actually trying to achieve? What’s my ROI goal this year?
Who is this AI tool for, and does it genuinely work for them?
What's my governance surrounding our AI processes?
Yes, the tools are better. The pace is faster. The regulatory clock is ticking.
The leaders who will win are not the ones who adopt the latest or seemingly most impressive AI model. (And bear in mind that changes month-on-month). The real standout leaders will be the ones who deploy AI with the most clarity. With advancement in Tech and AI, we can do just about anything, so let’s focus our new-found resources on where they count.
Send us a message a Bia Innovate and let’s get to work. ✊🏾
In case You Missed It
The Finance, Accounting & Bookkeeping Show at the NEC Birmingham…what a couple of days! We kicked off the Finance stage with our panel on AI and Automation: The CFO's Efficiency Revolution to a standing-room-only crowd. I brought my builder, commercial, entrepreneurial lens to the conversation, and the questions kept coming on and off-stage.
If there was one theme running through every conversation I had on the floor, it was this: people know they need an AI strategy, but they struggle with how to start in a way that embeds strategy, governance and a focus on business outcomes. My answer is always the same; start with the problem, not the tool, and book a session with me! 🙂
🚀 Upskill with Bia Innovate App! - We’re Live!
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The Dhosjan Show Podcast
Don’t forget to catch-up on The Dhosjan Show!
We dive into Finance, Technology, and AI with an emphasis on the human at the heart of innovation. Whether you need business basics, founder stories, or practical tips, we’ve got you covered.
Our upcoming episodes will dive more into AI Governance, and also share our live episode from the floor at FAB with Afiya Chohollo, Co-Founder of CloudFO. We didn't just talk about AI hype, we unpacked the £232 billion gap in the UK economy and why so many accounting firms are still stuck at Stage 1 of the Advisory Maturity Curve. The full episode covers the mindset shift for AI in Finance. The full recording drops soon. Follow The Dhosjan Show so you don't miss it.
👉🏾 Don’t miss an episode. 🎧📺
On the Horizon
Some exciting speaking engagements are coming up!
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Book Dhosjan for Speaking Engagements in 2026: Workshops & Keynotes
Are you looking for a speaker or workshop facilitator who can bridge the gap between complex technology and practical business growth? Some of our favourite topics include: The Modern CFO & Evolution of Finance Operations, The CFO Techstack, AI with Intent: Real-world use cases for Business and Finance, The Startup Growth Journey, Authentic Leadership, Women in Finance and Women in Tech.
If you’re planning an event or team training, send us a message to discuss how we can work together to inspire and upskill your audience. 📩
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2026 Strategy Audits: Moving from Vision to Execution
Is your finance function acting as a back-office support unit or a business-critical growth driver? Many teams have a strategy, but many lack the capacity to operationalise it.
At Bia Innovate, we don’t just hand over a plan and walk away. We work with you to build the roadmap and then help you execute it, ensuring your finance operations, tech stack, and AI initiatives actually deliver commercial results. I am now booking Q1 discovery calls for hands-on Fractional CFO advisory and execution support.
📩 Send us a message to lock in your spot and let's turn your 2026 strategy into reality.
In Summary
This month, I leave you with these key takeaways.
Outcomes first, always. AI is only as valuable as the problem it solves. Prioritise getting clarity on your strategy and targeted impact.
Governance isn't the boring bit, it’s the foundation. Start with an AI use case audit, document your oversight framework, and ask your vendors the hard questions.
Equity is a design principle, not a feature. If the AI tools you're building or buying weren't designed with your users in mind, that's a commercial, ethical and legal risk.
Let’s move forward and create impact together.
👉🏾 Next Step: Ready for hands-on strategic guidance and execution support? Reach out to us at Bia Innovate to learn how we can support you in your 2026 growth journey!
Who We Are
Bia Innovate is a Fractional CFO and Startup Consultancy. We provide hands-on support to founders, finance and business leaders to turn strategy into action, finance into growth levers, systems into scalability, and AI integration into impact.
👉🏾 If you’re curious, stuck, or ready to explore your growth strategy with us, get in touch.
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